Saturday, January 12, 2019

Malaysia Internet Users Survey 2018

Malaysia Internet Users Survey 2018
Malaysian Communications and Multimedia Commission

The Internet Users Survey (IUS) is an annual survey conducted by Malaysian Communications and Multimedia Commission (MCMC). IUS provides information on the characteristics and behaviours of Internet users in Malaysia, as well as analysis to gauge changes in terms of users’ behaviour and trends.

IUS 2018 reached to a sample of 4,160 Internet users at national level. Respondents were selected at random and all interviews were conducted through Computer Assisted Telephone Interview (CATI) system.

The survey focused on selected key variables including place and device of Internet access, time spent online, purpose of using Internet, social networking and messaging, online banking, parental control services and demographic as well as socio-economics background of Internet users. On top of that, new topic on online content sharing was introduced in IUS 2018.

The survey draws attention to the following findings:

Percentage of Internet users continue to rise – The percentage of Internet users at national level increased from 76.9% in 2016 to 87.4% in 2018.

Smartphone remained as the most common device used to access Internet – Nine out of ten Internet users used smartphone (93.1%) to go online. Meanwhile, the use of fixed and home-based devices such as smart TV, TV streaming box and game console saw a steady increase over the years

Internet has become a pivotal medium in social engagement – Text communication and visiting social networking platform were the most common activities for Internet users (96.5% and 85.6% respectively). WhatsApp and Facebook were the most popular communication and social networking platform

Participation in online banking and financial activities has increased – More than half of Internet users used online banking (54.2%) in 2018, compared to 41.7% in 2016. The main barriers for online banking adoption were consumers’ preference to physical ATM and bank branch, as well as lack of confidence or skills. Checking account/statement and transfer funds were the most common online banking activities

Majority of Internet users had shared content online, particularly among younger users – 61.8% shared content online, with educational content and entertainment/humorous content being the most usually shared content. Most of the content were shared online via social media (73.8%) and group messaging (70.6%). Nevertheless, most of them had taken various actions prior to sharing content online such as understand the content and ensure the content is not obscene, menacing or offensive.

The take-up for parental control services was still low – Only 12.2% of parents amongst Internet users took advantage of the service as an initiative to ensure their child’s online safety. Most parents opted to setting their own rules and limits of Internet usage to their child, as well as staying nearby their child when they were online.

Internet Users Survey 2018 (Infographic)


Further Reading
Penembusan internet di Malaysia 2015

Future of the Internet Initiative White Paper
Internet Fragmentation: An Overview

William J. Drake , Vinton G. Cerf,  Wolfgang Kleinw├Ąchter, 
The World Economic Forum  , January 2016

Internet Governance Guide for Libraries


priya singh said...

what is online banking and what is its purpose

David Smith said...

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